Forever Loom is a nursing home and retirement community management application for organizing people records, photos, videos, care notes, family contact information, billing status, and related operational details. This Privacy Policy explains how Forever Loom collects, uses, stores, and protects information through our website and application.
1. Who This Policy Applies To
This policy applies to facility administrators, care team members, staff, residents, family contacts, and other users whose information may be entered into Forever Loom. If a care facility uses Forever Loom on behalf of its residents or staff, that facility is responsible for making sure it has the rights, notices, consents, and permissions needed to enter and manage that information.
2. Information We Collect
Depending on how Forever Loom is used, we may collect or process:
- Account information, such as names, emails, roles, and login-related details.
- Resident or person profile information, such as names, rooms, age, care level, status, preferences, routines, family contacts, phone numbers, and life stories.
- Care-related notes entered by authorized users, including medical or care observations that a facility chooses to store in the system.
- Photos, videos, and other media uploaded to a person record.
- Demo request information submitted through the website, including name, email, and facility size.
- Billing information processed through Stripe, such as subscription status, customer ID, subscription ID, and payment event metadata. Forever Loom does not store full payment card numbers.
- Technical information, such as browser type, device information, IP address, log data, and usage activity needed to operate and secure the service.
3. How We Use Information
We use information to:
- Provide and maintain the Forever Loom application.
- Display, edit, and organize resident, staff, and facility records.
- Store and show uploaded photos and videos in authorized person records.
- Support care coordination, communication, administration, and facility workflows.
- Process subscriptions, payments, invoices, and billing status through Stripe.
- Respond to demo requests, support messages, and operational inquiries.
- Protect the security, availability, and integrity of the service.
- Comply with legal obligations and enforce our agreements.
4. Sensitive Health and Care Information
Forever Loom may be used to store sensitive health, care, or resident-related information. Privacy obligations may depend on how a facility uses Forever Loom and whether the facility is subject to laws such as HIPAA or similar state privacy rules. HHS guidance explains that HIPAA protections generally apply to covered entities and business associates that create, receive, maintain, or transmit protected health information. Facilities should consult their own legal and compliance advisors about their obligations.
5. How We Share Information
We do not sell resident profiles, photos, videos, care notes, or family contact information. We may share information:
- With authorized users from the facility or organization that controls the relevant records.
- With service providers that help us host, secure, maintain, support, email, or bill for the service.
- With Stripe for checkout, subscriptions, invoices, and payment processing.
- When required by law, legal process, safety obligations, or to protect rights and security.
- In connection with a business transfer, such as a merger, acquisition, financing, or sale of assets, subject to appropriate protections.
6. Data Security
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No system is perfectly secure, and facilities should use strong passwords, limit user access, review account permissions, and only upload information they are authorized to manage.
7. Data Retention
We keep information for as long as needed to provide the service, meet legal or contractual obligations, resolve disputes, maintain security, and support legitimate business purposes. A facility may request deletion or export of records, subject to legal, billing, backup, audit, or compliance requirements.
8. Your Choices and Requests
Authorized users may update information in Forever Loom through the application. Residents, family members, or staff who want to access, correct, or delete information should generally contact the facility or organization that controls the account. You may also contact us using the email below, and we will route requests as appropriate.
9. Children
Forever Loom is designed for retirement communities, nursing homes, care teams, and related administrators. It is not directed to children, and we do not knowingly collect personal information from children through the public website.
10. Third-Party Services
Forever Loom may rely on third-party providers such as hosting, database, email, analytics, and payment services. Those providers process information according to their own terms and privacy practices. Stripe processes payment information through its checkout and billing systems.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users or account administrators, such as updating this page or providing notice through the service.
12. Contact
Questions about this Privacy Policy or privacy requests can be sent to: rich@foreverloomapp.com.